Privacy And Cookie Policy

This page is translation of the Dutch "Privacy- En Cookiebeleid" page, which is leading over the translated page.

Hier vind je alle informatie omtrent het privacy- en cookiebeleid bij Triathlonsportshop.com.

In general

This privacy policy describes the personal data that is collected or generated (processed) when you use the website (“Site”) and / or participate in events (“Events”) of Triathlonsportshop.com (“Triathlonsportshop”). It also explains how you use, share and protect your personal data, what choices you have with regard to your personal data and how you can contact us.

Who is responsible of processing your personal data

Triathlonsportshop
Kleiwerd 102
9746CV Groningen
The Netherlands

Triathlonsportshop is referred to as “us”, “our” or “we” in this privacy policy.

Which personal information do we collect and when do we do so

We ask you to share certain personal data in order to provide you with the products and services you request from us. This is the case, for example, when you make purchases, contact us, wish to receive messages, create an account, participate in our Events, or use our Site.

This personal data includes you:

  • contact details, including name, e-mail, telephone number, delivery and billing address;
  • login and account information, including screen name, password and unique user ID;
  • personal data including gender, date of birth, place of residence and purchase history;
  • payment or credit card details;
  • Pictures, photos and videos;
  • Event data, including number of rides, ride numbers, locations; or
  • personal preferences, including your wish list and marketing and cookie preferences.

We collect additional personal data from you to optimize specific functions within our Site.

When you visit our Site, certain data is automatically collected from your device or web browser. More information can be found below in the chapter “Cookies and Pixel tags” of this privacy policy. This data includes:

  • Device IDs, call status, network access, storage information and battery information; and
  • Cookies, IP addresses, referring headers, data from your internet browser and version, and identifying web beacons and tags.

Children

We comply with local laws and do not allow children under the legal age limit of the country in which they reside to register on our Site or participate in our Events. We will ask for permission from the parents / legal representatives when children participate in the Triathlon Sports Shop Experiences and Events.

Tools to manage which data we collect

When you use our Site, we also notify or request permission for certain things at the same time. For example, we can request permission to use your location or to send you push notifications. We can obtain this permission through the Site or by using the standard permissions that are available on your device.

In many cases, internet browsers or mobile devices offer additional tools that you can use to determine when your device collects or shares certain categories of personal data. Your mobile device or internet browser can, for example, offer tools with which you can manage the use of cookies or the sharing of your location. We encourage you to familiarize yourself with and use these tools that are available on your devices.

Why we use your personal data

We use your personal data as follows:

To deliver the functions of the Sites and services that you request

When you use our Sites, we will use your personal data to provide the requested product or service. For example, when you make a purchase on Triathlonsportshop, or if you participate in an Event or a promotion, we will use the contact details you provided to communicate with you about the purchase, the Event or the promotion. When you contact us, we will use information about you, such as delivery or payment information, or the product you purchased, to help you resolve a problem or question.

To communicate information about our products, services and events and for other promotional purposes

If you give permission, we will send you marketing messages and news about the products, services and other promotions of Triathlonsportshop. After you have granted permission, you can unsubscribe at any time.

If you are an existing Triathlonsportshop customer (for example, if you have placed an order with us), we may use, to the extent permitted by applicable law, the contact details provided by you to send you marketing messages about similar Triathlonsportshop products or services ( unless you have unsubscribed). In other cases we will ask for your permission to send marketing messages.

We may use the information you provide to us, as well as information from other Triathlonsportshop products or services – such as your use of the Site – to send you personalized messages about products and services that may be of interest to you .

To operate, improve and maintain our company, products and services

We use the personal data you provide to us for our business operations. For example, when you make a purchase, we use the information that you provide to us as part of that purchase for accounting, auditing, and other internal functions. We may use personal information about your use of our products and services to improve your user experience and to help us identify technical and maintenance issues and manage our Site.

To protect the rights, property or safety of Triathlonsportshop or others

We may also use your personal information about how you use our Site to prevent or detect fraud, misuse, illegal use and breaches of our terms and conditions and to comply with legal orders, government requests or applicable law.

For general research and analytical purposes

We use data about how our visitors use our Sites and services to better understand the behavior and preferences of customers. For example, we can use information about how visitors search and find products on Triathlonsportshop.com to gain a better understanding of how we can best organize and present products in our shop windows.

Use (processing) of Workout data

As mentioned above, Triathlonsportshop collects data about your fitness activity or your physical properties, collectively “Workout Data” to provide our Events and other services. Given the personal nature of this data, we strive to inform you clearly about how the Workout data will be used. Since this data may be considered sensitive data in certain jurisdictions, we take appropriate measures to use and protect this data and, where required by applicable law or Cycling Espresso internal policies, we will seek your consent to use of your Workout data.

Other purposes

We may also use your personal data in other ways and in that case we will specifically inform you of this at the time of the data collection and, if necessary, request your permission.

Legal bases

In order to process your personal data, we rely on certain legal bases, depending on how you interact with our Site or take part in our Events.

If you purchase Triathlonsportshop products through our Site or Events, we need your personal data to implement our agreement with you. For example, we need your payment and contact details to deliver your order. We also rely on other legal bases, such as our legitimate interests as a company, to meet a legal requirement or to protect your vital interests.

Sharing your personal data

Sharing your personal data

Shared by Triathlonsportshop

We share your personal data with:

  • Third-party service providers who process personal data on behalf of Triathlonsportshop, for example for the processing of credit cards and payments, shipments and deliveries, hosting, management and maintenance of our data, distribution of e-mails, research and analysis, management and promotion of the brand and products and offering certain services and functions. When we use third-party service providers, we enter into agreements in which they are required to take appropriate technical and organizational measures to protect your personal data;
  • Other third parties to the extent necessary to: (i) comply with a government request, a court order or applicable law; (ii) prevent illegal use of our Sites or violations of the terms of our Site and our policies; (iii) defend ourselves against claims from third parties; and (iv) assist with fraud prevention or fraud investigations (for example, counterfeiting);
  • To any other third party for whom you have granted permission.

We may also disclose personal information we hold about you in the event of sale or transfer of all or part of our business or assets (including in the event of reorganization, division, dissolution or liquidation).

Sharing of data by yourself

When you use certain social functions on our Site or during our Events, you can create a public profile that may contain information such as your screen name, profile photo and place of residence. You can also share content with your friends or with the audience about your Triathlonsportshop activity. We recommend that you use the resources that Triathlonsportshop offers to manage the social sharing of information to determine what information you make available through the social functions of Triathlonsportshop.

Protection and management of your personal data

Encryption & Security

We use a variety of technical and organizational security measures, including encryption and verification tools, to secure your personal information.

International transfer of your personal data

The personal data that we collect (or process) in the context of our Site and Events is stored in the Netherlands and other countries. Some data recipients with whom Triathlonsportshop shares your personal data may be located in a country other than the country where your personal data was initially collected. It is possible that the legislation in such countries does not offer the same level of protection as the country where you initially provided your personal data. When we pass on your personal data to recipients in other countries, we will nevertheless protect this personal data as described in this privacy policy and in accordance with applicable law. We take measures to comply with applicable legal requirements for the transfer of personal data to recipients in countries outside the EEA or Switzerland, where no appropriate data protection level is offered. We use a variety of measures to ensure that your personal data transmitted to such countries is sufficiently protected in accordance with data protection regulations; this includes signing the European Model Contracts, checking whether the recipient has introduced binding corporate rules (BCR) or adheres to the European-American and Swiss-American Privacy Shield Framework.

Storage of your personal data

Your personal data will be stored for as long as necessary to perform the purposes set out in this privacy policy (unless applicable law requires a longer retention period). In general, this means that we keep your personal data for as long as you keep your Triathlonsportshop account. We retain personal data relating to the purchase of products for a longer period of time in order to comply with legal obligations (such as legislation on taxes and purchases and for warranty purposes).

Your rights with regard to your personal data

You have the right to request:

  1. access to your personal data;
  2. an electronic copy of your personal data;
  3. correction of your personal data if it is incomplete or incorrect; or
  4. erasing or limiting your personal data under certain circumstances as provided for by applicable law.

These are not absolute rights. When we have obtained your permission to process your personal data, you have the right to withdraw your consent at any time.

If you want to request a copy of your personal data or exercise one of your other rights, you can contact us via the contact details in the “Questions and Feedback” section below.

Unsubscribe from direct marketing

You can unsubscribe by changing your e-mail settings by clicking on the unsubscribe link or following the unsubscribe instructions in the message. You can also contact us via the contact details in the “Questions and Feedback” section below.

Cookie and pixeltags

When you use our Site, Triathlonsportshop collects information, which may contain personal data, from your browser and stores this information. We use various methods, such as cookies and pixel tags, to collect this information. This information may include the following information about you:

  1. IP address;
  2. unique cookie identifier, cookie data and information if your device is equipped with software that provides access to certain functions;
  3. the unique ID and type of your device;
  4. domain, browser type and language;
  5. operating system and system settings;
  6. country and time zone;
  7. previously visited websites;
  8. information about your interaction with our Site, such as click behavior, purchases and indicated preferences; and
  9. access times and referring URLs.

Third parties may also collect information through our Site through cookies, third-party plugins and widgets. These third parties collect this data directly from your internet browser and the processing of this data is subject to their own privacy policy.

We use cookies and pixel tags to track the use of the Site by our customers and to gain insight into our customers’ preferences (such as country and language choices). This puts us in position to deliver services to our customers and improve their online experience. We also use cookies and pixel tags to collect aggregated data regarding traffic on and interaction with the Site, so that we can identify trends and obtain statistical information to improve our Site. In general, there are three categories of cookies used on our Sites:

Functional: These cookies are necessary for the basic functionality of the Site and are therefore always enabled. This category includes cookies that ensure that you are reminded when you browse our Site within a single session or, if you wish, from session to session. They ensure that the shopping cart and check-out process are possible and help with security issues and with compliance.
Performance: With the help of these cookies we can improve the functionality of our Site by following its use. In some cases, these cookies allow us to process your request faster and make it possible for us to remember the site preferences that you have selected. If you refuse these cookies, this may lead to less targeted recommendations and a slow functioning of the Site.
Social media and advertisements: Social media cookies offer you the possibility to connect to your social networks and to share content from our Site via social media. Advertising cookies (from third parties) collect information that helps to better adapt advertisements to your interests, both inside and outside our Site. In some cases, the use of these cookies implies the processing of your personal data. If you refuse these cookies, you may see advertisements that are not that relevant to you, you may not be able to make a good connection with Facebook, Twitter or other social networks and / or you cannot share content via social media.
For a complete and up-to-date overview of every third party who accesses your internet browser (via the Triathlonsportshop Site or in another way), we recommend that you install a dedicated web browser plugin. You can also choose that your computer alerts you every time a cookie is sent, or you can disable all cookies. You can do this through your browser settings on every browser and device that you use. Every browser is slightly different, so check the Help menu of your browser for the correct way to change your cookie settings. If you disable cookies, you may not have access to various functions that make our Site more efficient and certain services will not function properly.

Changes to our privacy policy

Both applicable law and our practices change over time. If we decide to review our privacy policy, we will post the changes on our Site. If we substantially change the way in which we process your personal data, we will notify you in advance or, if required by law, ask for your permission before implementing such changes. We strongly recommend that you read our privacy policy and stay informed of our activities. This privacy policy was last amended in may 2020.

Questions & feedback

We welcome all your questions, comments and problems regarding our privacy policy. If you wish to provide feedback or if you have any questions or problems, or wish to exercise your rights with regard to your personal data, please contact Customer Service,

You can also send us an email via support@triathlonsportshop.com. If you contact us with a complaint about privacy, the complaint will be assessed with the aim of resolving the problem in a timely and effective manner.

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