Returns

This page is translation of the Dutch "Retourneren" page, which is leading over the translated page.

Here you find all information regarding returns at Triathlonsportshop.

In general

Return within 30 days

  • Returns can be made within 30 days of purchase
  • You can do this quickly and easily online return form
  • A refund within 5 working days

Processing time of your return

It may happen that the Track and Trace information shows that we have received your return but that you have not yet received confirmation by e-mail. We try to process your return within 48 hours. Saturdays and Sundays not included.

When can you not return a product?

Products with visible traces of use (used, worn and / or washed), missing parts or with missing / damaged original packaging. In this case we will send the product back to you.

Return process

You can return parts and accessories that you buy from Triathlonsportshop by post within 30 days. For this you need to do the following.

  • Register your return online within 30 days of purchase.
    • Indicate which products you wish to return
    • Select which shipping method you want to use:
      • Via PostNL (you will receive a return label)
      • Your own carrier of choice
  • After registering online, you will receive the return confirmation with shipping instructions by email.
    • If you have opted for a return label, we will also send it to you by email. Note that you may have to pay for the label if your purchase amount is less than your return label.
  • Return the complete and undamaged product in undamaged packaging. Do this by carefully packing it in a box. For example, use the box used by us and never the packaging of the products themselves.
  • Print and paste the received return label on the box (about our used label if present) and deliver the package to the PostNL service point. Or take the box to your chosen carrier if you do not want to use a return label.
  • Your return will be processed in our warehouse within 48 hours of arrival. This is with the exception of Saturday and Sunday.
  • After your return has been processed, the amount to be refunded minus the costs for the return label will be on the payment method with which you paid your order within 3 working days.

Return conditions

  • You can register your product for return up to 30 days after the invoice date of your purchase;
  • You can return the product if it is complete, unused and undamaged and it is (where possible) in the original undamaged packaging and is provided with all labels / stickers / protective stickers present at delivery.
  • You can return your product if it is not described in the exceptions.
  • When purchasing a composite offer or a bundle of product, for example a watch in combination with a heart rate strap, you can only return the complete combination or bundle to us.
    “30 days money back”: products for which this applies can be registered for return up to 30 days after purchase, even if the product has been used and tested by you. Returns are free and you will receive your purchase amount back. This only applies to products where the product page states “30 days money back”.
  • If you return a product that does not meet the above conditions, we will return the product to you. In some cases, we may decide, after assessing the product, to offer you our 70% discount. This means that we take the product back and refund 70% of the purchase amount to you.

Return exceptions

There are also products that we cannot return.

  • Products or accessories that have mounting or wear. For example, you cannot mount your new power meter on your bicycle and return it afterwards. Products that are covered by the 30-day money back guarantee are not included.
  • Products or accessories with missing or damaged original product packaging.
  • Clothing: always pay attention to hygiene if your clothes fit. Do not try on pants with your bare buttocks, but just keep your underpants on. In addition, make sure that no sweat, animal / person hair, dander or other debris remains in clothing. Do you think it was me for a while? We can also not take back washed clothing.
  • All products with an expiration date.
  • Other products that we cannot take back in connection with health protection or hygiene, such as a heart rate monitor that you have already cycled with.
  • Products or accessories where the seal of the software is broken. You can turn on your cycling computer and see how beautiful it all looks. You cannot enter your data or cycle with it and then return it.
  • Products that have been specially composed for you, or custom designed items.

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